Updated on: 29-9-2025

Who We Are

Duogame (“we,” “us,” or “our”) operates the website https://duogame.store (the “Site”). We are committed to providing a seamless, reliable, and transparent shipping experience for all customers. The information below outlines how we handle shipping, processing, and delivery.

Shipping Costs

  • Free Shipping: We offer free shipping on all orders, with no minimum purchase required.

Shipping Range

  • Delivery Area: We currently ship within Australia only.

  • Future Expansion: Additional shipping regions may be added in the future.

Order Processing Time

  • Processing Time: Orders are processed within 1–2 business days (Monday to Friday).

  • Cut-off Time: Orders placed before 22:00 (GMT+10:00) AEST – Canberra time are processed the same day. Orders placed after this time will be processed on the next business day.

  • Non-Processing Days: Orders are not processed on weekends or public holidays.

Delivery Time

  • Estimated Delivery: Orders typically arrive within 1–2 business days after processing, depending on your location within Australia.

Shipping Process

  • Courier Services: We work with reliable carriers such as DHL and FedEx to ensure safe and timely delivery.

  • Tracking Information: Once your order has shipped, you will receive an email with tracking details so you can monitor your shipment.

Lost or Damaged Items

  • Damaged Orders: If your order arrives damaged, contact us within 48 hours so we can resolve the issue promptly.

  • Lost Orders: If your order appears lost or does not arrive, please reach out to us immediately for assistance.

Returns

For information regarding returns or exchanges, please visit our Returns Policy page for detailed instructions.

Contact Us

If you have questions or concerns about this Shipping Policy, you may contact us at:

Email: contact@duogame.store
Phone: +61 2 6292 7223
Address: 18 Kerkeri Cl, Isabella Plains ACT 2905, Australia