Last Updated: 19-11-2025

Who We Are

Duogame (“we,” “us,” or “our”) operates the website https://duogame.store (the “Site”). We are committed to providing high-quality e-commerce products and services. These Terms of Service outline the conditions and expectations for using our Site.

Acceptance of Terms

By accessing or using our Site, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
If you do not agree with these terms, please discontinue use of the Site.

We reserve the right to update or modify these Terms at any time. Continued use of the Site after changes indicates your acceptance of the updated terms.

License to Use Our Site

Subject to your compliance with these Terms, we grant you a revocable, non-exclusive, non-transferable license to access and use our Site for personal, non-commercial purposes.

Definitions

For clarity, the following definitions apply throughout these Terms:

  • Cookie: A small piece of data stored by your web browser to identify your device, support analytics, and remember preferences (e.g., login or language settings).

  • Company: Refers to Duogame, located at 18 Kerkeri Cl, Isabella Plains ACT 2905, Australia.

  • Country: Australia.

  • Device: Any internet-connected device (phone, tablet, computer) used to access the Site.

  • Service: The products, features, and services provided by Duogame.

  • Third-party Service: Advertisers, partners, service providers, or other parties whose products or services may appear on or be linked from our Site.

  • Website: The Duogame online store accessible at https://duogame.store.

  • You: Any individual or entity accessing or using the Site.

User Responsibilities

By using the Site, you agree to:

  • Provide accurate, current, and complete information when creating an account or placing an order.

  • Maintain the confidentiality of your account credentials.

  • Notify us immediately of any unauthorized account use or security breach.

  • Accept responsibility for all activities that occur under your account.

Restrictions

You agree that you will not, and will not permit others to:

  • Sell, rent, lease, sublicense, distribute, or commercially exploit the Site.

  • Modify, reverse engineer, disassemble, or decompile any part of the Site.

  • Remove or alter any copyright, trademark, or proprietary notices from the Site.

Information We Collect

We may collect personal information when you:

  • Create an account

  • Place an order

  • Subscribe to our newsletter

  • Contact customer support

Types of Information Collected

  • Personal Identification Information: Name, email address, physical address, phone number.

  • Payment Information: Credit card or payment details (processed securely via third-party payment processors; never stored on our servers).

  • Non-Personal Information: Browser type, device details, IP address, pages visited, time spent on the Site, and similar analytics data.

Return and Refund Policy

If you are not satisfied with your purchase, you may contact us at contact@duogame.store within 30 days of receiving your order.
Returned items must be in original condition and packaging to qualify for a refund or exchange.

Limitation of Liability

To the fullest extent permitted by law, Duogame shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

  • Use of the Site

  • Inability to access the Site

  • Any products purchased through the Site

This includes but is not limited to loss of profits, data, or business opportunities.

Indemnification

You agree to indemnify, defend, and hold harmless Duogame, its employees, partners, and affiliates from any claims, damages, liabilities, or expenses (including reasonable legal fees) arising from:

  • Your use of the Site

  • Violation of these Terms

  • Infringement of any third-party rights

Your Suggestions

Any feedback, ideas, comments, or suggestions (“Suggestions”) submitted to Duogame become the exclusive property of Duogame.
We may use them for any purpose without credit or compensation to you.

Your Consent

By using our website, creating an account, or placing an order, you consent to these Terms of Service and to the collection and use of your information as described.

Links to Other Websites

Our Site may contain links to external websites not owned or controlled by Duogame.
We are not responsible for:

  • Their content

  • Their policies

  • Their accuracy

  • Their security practices

Your interaction with third-party websites is governed by their own terms and policies.

Cookies

Duogame uses cookies to enhance website functionality and improve user experience. Cookies help us remember preferences and analyze usage.

  • Disabling cookies may limit functionality.

  • We do not store personally identifiable information in cookies.

Changes to These Terms

We may revise these Terms of Service at any time.
Updated terms will be posted on this page with a new effective date.
We recommend reviewing the Terms periodically to remain informed.

Contact Us

If you have questions regarding these Terms of Service, please contact us:

Email: contact@duogame.store
Phone: +61 2 6292 7223
Address: 18 Kerkeri Cl, Isabella Plains ACT 2905, Australia