Updated on: 19-11-2025

Who We Are

Duogame (“we,” “us,” or “our”) operates the website duogame.store (the “Site”). We provide high-quality e-commerce products and services. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our Site.

Information We Collect

1. Personal Identification Information

We collect personal information from Users when they engage with our Site, such as by creating an account, placing orders, subscribing to newsletters, or contacting customer support. This may include:

  • Contact Information: Full name, email address, mailing address, and phone number.

  • Payment Information: Credit card details or other payment information required to process transactions. Payment information is handled securely by third-party payment processors and is not stored on our servers.

  • Authentication Data: For product verification purposes (buyers and sellers), we may request photos, product descriptions, or other relevant details.

2. Non-Personal Identification Information

We may automatically collect non-personal data whenever Users interact with our Site, such as:

  • Browser & Device Details: Browser type, device type, operating system, and Internet Service Provider (ISP).

  • Log Data: IP address, pages visited, timestamps, time spent on pages, and similar usage statistics.

3. Cookies & Tracking Technologies

Our Site uses “cookies” to improve your browsing experience. Cookies help remember user preferences, enable core features, and track site performance.
You may choose to disable cookies through your browser, but doing so may affect certain functionalities.

How We Use Your Information

We may use collected information for the following purposes:

To Provide and Maintain Our Services

To process orders, manage accounts, and offer customer support.

To Personalize User Experience

Aggregated data helps us understand how Users interact with our Site so we can improve its performance and usability.

To Improve Our Website

We may use your feedback to enhance our services, features, and overall customer experience.

To Process Payments

Information is used solely to complete transactions.

To Send Communications

We may send order confirmations, updates, responses to inquiries, or—if you consent—promotional content. You may unsubscribe at any time.

How We Protect Your Data

We implement industry-standard security measures to protect personal information against unauthorized access, alteration, or disclosure. Sensitive data exchanged between Users and our Site is encrypted via SSL (Secure Socket Layer) and stored securely.
We also comply with payment security standards for processing transactions.

Data Sharing & Disclosure

We do not sell, trade, or rent your personal identification information. However, we may share data:

  • With Service Providers: Such as payment processors, shipping partners, and customer support providers.

  • For Legal Reasons: If required by law or necessary to protect our rights.

  • During Business Transfers: If Duogame is acquired, merged, or involved in asset transfers.

Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined here or as required by law.

  • Account Information: Retained while your account remains active.

  • Legal Compliance: Retained to meet regulatory, tax, or dispute-resolution obligations.

Your Rights & Choices

You have the following rights regarding your personal data:

Access & Update

You may access or update your information via your account or by contacting us.

Data Portability

You may request a copy of your personal data in a structured, commonly used format.

Deletion

You may request deletion of your data unless we need to retain it for legal or security purposes.

Marketing Opt-Out

You may opt out of marketing emails at any time by clicking “unsubscribe” or contacting us directly.

International Users

Your data may be transferred, stored, and processed outside your country of residence.
Where we transfer personal data outside Europe, we rely on recognized mechanisms such as:

  • The European Commission’s Standard Contractual Clauses, or

  • Equivalent UK-approved transfer mechanisms.

We ensure your data receives adequate protection regardless of location.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. The “Updated on” date at the top indicates the latest version. Continued use of the Site constitutes acceptance of any changes.

Contact Us

If you have questions or concerns about this Privacy Policy, you may contact us at:

Email: contact@duogame.store
Phone: +61 2 6292 7223
Address: 18 Kerkeri Cl, Isabella Plains ACT 2905, Australia